The Fault Assistance Centre

Kelvatek’s The Fault Assistance Centre reduces costs associated with network faults.

Activities carried out by the Fault Assistance Centre include:

  • Monitoring fault activity
  • Producing fault location reports
  • Creating a deployment strategy
  • Assisting with equipment installation
  • Maximising equipment availability
  • Targeting resources
  • Providing on-site assistance
  • Improving customer service

The The Fault Assistance Centre team consists of former utility engineers with expertise in fault location. This experience, coupled with advanced SELF tools, enables the provision of a unique service.

The service is tailored for each utility allowing seamless integration with their existing processes.

How it works

Following equipment installation, each transient fault is assisted by the The Fault Assistance Centre.

Cable routes are identified from GIS and utility records. The activity is monitored and analysed until sufficient information is available to enable a location to be provided. Reports are provided to the utility to locate, manage and repair faults before they become permanent. This provides true active management of transient faults.

The distribution of fault location equipment is maximised by monitoring the activity of faults and moving assets to where they are needed most when older faults become dormant.

Our Fault staff have a wealth of utility experience, either working in or with the electricity supply industry.

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Northern Powergrid
Electricity North West


  • Faster location of faults
  • Reduction in CIs and CMLs
  • Reduced unplanned/emergency cable repairs
  • Free up key staff from administrative work
  • Work with existing processes
  • Improved asset utilisation
  • Telephone support for equipment installation and fault updates
  • Access through the Fault Assistance Centre to enhanced SELF algorithms

The service includes training, on-site installation guidance, assistance with interpretation of fault data through to fault pinpointing.

Key Features

  • Active monitoring
  • Cable entry
  • Advanced fault analysis tools
  • Recommendation of additional equipment installation
  • Telephone and e-mail support
  • Identify when and where to “sniff”
  • Identification of secondary or tertiary faults on the system
  • Identification of inactive faults
  • Dedicated staff with extensive utility experience